Customer service requires the use of the long-standing principle of being nice and the "do unto others" creed - and of course a courteous attitude. Nothing is worse than bad service at a restaurant, or a grumpy and inattentive associate at a store. It is moments like these that create a bad experience for a customer and makes a customer think twice about returning. Bad experiences also get around by word of mouth twice as fast as a good experience; too many of the bad experiences being talked about puts your company in immediate jeopardy.

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Good times, bad times, auto repair business ups and downs. Profit gains and money loss in a merry-sales-go-round. Oh yeah! Finding new customers is not always easy, and you can suffer for it during those times when it's not.

You can keep putting out the deals in expensive advertising, but when that fails does that mean you go broke? Absolutely not!

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Auto Repair Direct Marketing has to be the most exciting area of marketing. The results of a winning mailing are truly thrilling. Few things can compare with opening your mailbox to find a flood of emails or envelopes filled with orders and checks made out to you! And if you can increase the response to your offer by just a fraction of a percent, you can turn a slight profit into windfall profits.

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What's a business owner to do?

Recently there was a news item from the Orlando, Florida area regarding Yellow Pages. What makes an ubiquitous book like the Yellow Pages a news story? Exactly that! They are everywhere! Evidently, at least in the Orlando area, something is going to be done about it.

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Social media marketing is a way to promote your business on the internet via social networking. This has grown to encompass a very large number of websites and methods.

The savvy internet marketer is learning how to use this powerful marketing method to grow their business and make valuable contacts for the future.

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Most business owners subscribe to the thought that you "must spend money to make money". This can be true, but you also must know exactly where that money is going and the results it brings. A small business owner never has any money to waste.

Some ways that your business might waste money includes the following:

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Marketing Makes Me Crazy

The big question concerning starting an auto repair business, besides what you will work on, is how you will market what you are selling.  Marketing is the way that business owners turn their products and services into the “need to know” name in the business.  Learning marketing takes a serious effort and the sheer volume of information available can be overwhelming.

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Marketing Mistakes

Business is a combination of talent and hard work.  The talent can only take you so far, so begin by doing your homework.  Every business benefits from advertising in some form or another.  The key to becoming a name that people can trust is to let them know who you are and what you stand for.  Here are a few marketing mistakes that, if avoided, will spare you much grief and money.

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Five Tips for the Busy Season

The busiest season for most auto repair businesses is the winter.  When your auto repair business has defined highs and lows, capitalize on those highs by working a strategy during the lows.  Here are five tips to help you prepare for the busy season when business is slow.

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My Auto Repair Business is Losing Money

You bravely took the first step and started an auto repair business.  Entrepreneurship is rewarding but also scary.  Just as many things can go wrong as can go right.  The biggest “wrong” is losing money.

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